Refund & Cancellation

There are times when your requirement changes or your thought process. If something is not working the way you thought, or you are not sure how to make it work and need a refund, we are there for your help. Always.

However, for a refund or cancellation, kindly follow the guidelines mentioned below:

Refund & Order Cancellation

  1. All replacement must include all accessories, modules and anything else that was originally shipped with the product
  2. Replacement can take anything between 1-6 days excluding transit times
  3. You are responsible for shipping charges for both ways unless there is a manufacturing defect for which we are responsible and you will take care of only one side shipping charges
  4. Before sending for a replacement, please send us an email with the issue. We reserve the right to accept or reject the replacement if found that it does not come under our replacement policy.
  5. Returned projects, kits and products should NOT be opened, powered, programmed or otherwise destroyed
  6. Any replacement request should be placed within 7 days of ordering the product.
  7. In case you have ordered the product and should be cancelled, cancellation should be initiated before shipping the product. In such a case, the refund will be issued after deducting relevant bank charges, if any.

Defective Items

Each and every item that is shipped is tested for correctness. In very rare cases, if and when you encounter any manufacturing defects, we are happy to help you. Drop us an email with the issue and we will solve it on a case to case basis.

In case you are unhappy with or products or our service, or anything we have done, let us know. We will make sure you are glad that you told us.

VEEROBOT reserves the right to deliver / cancel any order with an explanation for doing so, under situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.

All items purchased from VEEROBOT are made pursuant to a shipment contract. We will not be responsible to any delays or damages caused due to shipping company although utmost care will be taken for a timely and safe product delivery.